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FAQ
How can I cancel my PRO subscription?
You can cancel your subscription at any time from your account settings:
- Log in to your account.
- Once logged in, navigate to the “Account” section located at the top right in the metrics area.
- Under the “My Membership” section, you will find details of your PRO subscription.
- In this section, you’ll see the option “Cancel.” Clicking on it will redirect you to the Stripe dashboard for managing your subscription.
- Here, you will see a summary of your plan. Click “Cancel Plan” to initiate the cancellation process.
- If you are sure about canceling, confirm the cancellation by clicking “Cancel Plan” once again, and if you wish, provide us with feedback.
- Your plan will end at the conclusion of the prepaid period.
Which metrics are available for free, and which ones are included in the PRO plan?
Several metrics are available for free without the need for site registration. However, more advanced metrics or those with intraday time frames are visible only to PRO subscribers.
In our catalog, you can refer to detailed tables showcasing all our metrics and their visibility based on whether you are a subscriber or not.
Why are the intraday metrics not updating correctly according to my timezone?
The hourly metrics display the updated data by measuring it at the exact hour indicated on the chart. However, please note that this time is in Coordinated Universal Time (UTC), so you may need to add or subtract your time zone offset.
Why do daily (or weekly and monthly) metrics show old data?
Metrics from the daily time frame and above display values for the concluded period to encapsulate the complete data for the observed timeframe.
For example, to accurately measure a daily value, it is necessary to wait until the end of the day to calculate the exact metric at 23:59 UTC. This results in an apparent one-day delay on the charts.
The same principle applies to weekly and monthly metrics. In this case, the apparent delay on the charts is at most one week or one month.
Need more? Contact Us!
All metrics update and show data at the end of the selected period, except for intraday metrics, which show data measured at the specified time. All time frames are based on UTC time zone
NEITHER THIS WEBSITE NOR THE SERVICE PROVIDES ANY INVESTMENT ADVICE. ALL DATA IS PROVIDED FOR INFORMATION PURPOSES ONLY AND IS NOT INTENDED FOR TRADING PURPOSE
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